How do I cancel or refund an order?

Since Mothership creates orders right in your Shopify store, you can manage Mothership orders in the same way you would manage orders placed through your online store. This means cancellations and refunds can be issued straight from the Shopify order management page. 

Importantly, when a refund is issued, Mothership will automatically credit the retailer's credit card with the amount refunded. 

For more information on how to cancel or refund an order in Shopify, please checkout this page:

Still need help? Contact Us Contact Us